If you refund a customer for goods or services that they’ve already paid for, follow the instructions below.
Create refund receipt
Click on the '+' sign at the top right of your screen and under 'Customers' select 'Refund Receipt' and enter the following details:
Customer
Date
Refunded From: usually the current bank account
Product/Service
Amount
VAT (this should match the VAT rate on the original sale)
Click the green button at the bottom right of the screen: 'Save and close'.
Match to bank
Go to the ‘Banking’ tab once the refund has been paid out of your bank account and click ‘Match’ next to the bank payment.